Privacy Policy

What we store

• Account info: email, plan, credit balance (via Clerk + Stripe).
• Your prompts, premises, character bios, generated outputs.
• Generation audit log: provider, model, cost, status, timestamps.
• Webhook events from Stripe and fal.ai (signed, dedup'd).

What we don't store

• Payment card details (Stripe handles these — we never see them).
• Long-form behavioral analytics beyond the 9 product events listed below.

Sub-processors

• Vercel — hosting, Blob storage
• Neon — PostgreSQL
• Clerk — authentication
• Stripe — billing
• Anthropic — script generation
• fal.ai — image and video generation
• OpenAI — content moderation classifier
• Sentry — error tracking
• PostHog — product analytics
• Resend — transactional email

Product events we capture

We track these events with your user id: project_created, script_generated, character_generated, scene_image_generated, scene_video_generated, episode_composed, credits_purchased, workflow_failed, account_deleted. No other autocapture is enabled.

Your rights (GDPR / similar)

• Export — request a JSON dump of all your data via Settings → Export data.
• Delete — request account deletion via Settings → Delete account. A 7-day grace period applies, during which you can cancel.
• Rectification — contact privacy@serialab.app.

Retention

Generated assets follow your plan's retention policy. Financial transactions are retained for 7 years to meet tax and audit obligations even after account deletion (PII is scrubbed at that point — only the transaction record remains).

Contact

privacy@serialab.app